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Welcome to SLA Time and Report!

Create and track your SLAs for issues in Jira Cloud

• Start/Stop/Pause Conditions - specify your SLA timer according to your issue fields (Comments, Statuses, Assignees, Issue Types, etc)

• Multi-Triggers - set few custom triggers for each SLA configuration using: Time limits with color highlights; Automate action for overdue issues: notification, changing reporter, priority, or status

• Multi-Calendars - create different work schedules for each SLA config to exclude non-working hours from the calculation. 

• Multi-Cycle and First-Cycle options - configure the SLA calculation type according to your targets.

• SLA Time Report in Table and Chart View.

• Jira Custom Fields - monitor your SLAs in Jira Custom Fields.

• Export SLA Time Report as XLSX or CSV file.

• Issue View Panel - monitor SLA time of each ticket on the issue tab. SLA statuses are available for viewing via the Jira mobile application

• SLA report view - customize your SLA report view according to your SLA goals.

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SLA for Jira Service Management, Jira Software, and Jira Core issues → Increase your team efficiency with SLA goals

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Get Started with SLA Time and Report app

Installation of New Version

	Useful resources	More Help
Increase your customer’s trust and business profits — follow our step-by-step guide to install and get started with SLA Time and Report. Get inspired by Use Cases.	If you have already installed SLA Time and Report, read the Configuration

• Conditions for SLA

• Multi-Cycle Option

• Multi-Triggers

• Work schedule

• Manage Permissions

Report generation in SLA Time and Report

• SLA Chart Reports

Export

Guide on how to use the features of the app. Most commonly used features: Report generation SLA in Jira Custom Fields

• Next-gen project

Classic Project

SLA Time on Issue Tab

SLA Use Cases

FAQs about SLA Time and Report

Support SLA Time and Report

Didn't find the answers to your questions? Check the FAQ - most likely the information you need is already there

If you need any help or have questions, please contact us at SaaSJet Support or via email support@saasjet.atlassian.net.

Add-on works for Jira Software, Jira Core and Service Management. Also, you can use it for Classic and Next-gen Projects.

*Please note, the application counts SLA time for issues from Service Management, but cannot configure it.

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