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1. SLA Report customization
After proper settings in the SLA Configuration Manager, the results will be displayed on the grid.
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On the timeline, you can also monitor how much time is left until the time limit will be exceeded. Tickets with exceeded time will have a red color. Before the issue meets the time limits, its time counter will be highlighted according to set colors at the Multi-Trigger section.
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Also, you can filter the issue list by SLA status. It gives you the ability to filter SLAs according to their actual status only.
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2. Issue list customization
In the report grid view, you can customize the issue list by setting such points:
Column manager
Issue list selection
Date ranges
Time Format
2.1. Column Manager
In the Column manager, you can manage the Issue Fields and configure SLAs
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2.2. Issue list selection
You can select issues for the SLA report by such criteria:
Assignee
Filter
Label
Project
Reporter
Sprint
SLA config
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2.3. Date Ranges
Use Date ranges to customize report timeframes.
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Then you can choose the period to generate the report. It can be Date ranges (yesterday, last week, this month, etc.) or you can select the custom time duration From date - To date.
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2.4. Choose a Time format
Select the time format of status duration in a "Format" field:
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