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Select what type of SLA Goal do you want to use for the new SLA config. It can be based on a time limit or on a negotiated date (read more here)
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After you can configure other parameters for the new SLA config:
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Select what type of SLA Goal do you want to use for the new SLA config. It can be based on a time limit or on a negotiated date (read more here)
...
After you can configure other parameters for the new SLA config:
...