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A: We don’t store any customer data in our infrastructure excluding hashed Atlassian user id and add-on configs. Everything is processed interactively and displayed to end-users. We use application internal logs, but without customer-related data, include only including the details about requests performance/status/error code only.
Q: Is your add-on compatible with Jira Service Desk to count SLA time?
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A: All our add-ons, including SLA Time and Report, use Atlassian Jira API to data exchange, which is GDPR compliant natively. So, yes, all our applications and all each of their versions are GDPR compliant.
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A: If you don't see the SLA time, please check the parameters you have set before selecting issues.
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