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You can view data by using of 2 3 kinds of chart views:

  • Pie Chart (SLA Met/In Progress/Exceeded)

  • Line Graphs (SLA Met & Exceeded)

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  • SLA Met vs Exceeded per Assignee

SLA Met & Exceeded issues

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SLA Statuses Pie Chart - shows an amount ratio of issues with different statuses of achieving SLA goals: in progress, met, and exceeded. Under the Pie chart, you can see the detailed information about SLA goals and turn on/off some of them from a graph.

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SLA Met vs Exceeded per Assignee

This type of report allows comparing results of work for up to three assignees in dynamic.

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For each type of chart view, you can select SLA configs you want to view statistic data about.

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