Instruction
Click on the “Configuration” button at the top right corner.
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Take into account, that SLA works according to the days and hours that you have determined.
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Time Zones are usedtime zones are used to control the execution of the SLA according to the location where the team is working. |
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5. If you want to edit your calendar, click on a Pencil icon.
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5. Click on a “Save” button on SLA Configuration menu.
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