Instruction
Click on the “Configuration” button at the top right corner.
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3. Add goals (time limits) to your SLA config and enable the Custom fields.
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4. Click on a “Save&Go to report” button to move to the grid with data.
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5. Click on the Columns Manager to get a drop-down where you can type text and find the necessary item.
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6. Go to Dashboard and create a new one.
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7. Choose the acess type: Public or Private.
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