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You can get a helicopter view about of necessary issues’ SLA statuses using graph reports at SLA Time and Reports. Just click on the icon at the left top bar.

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You can view data by using of 3 kinds of chart views:

  • Pie Chart (SLA Met/In Progress/Exceeded)

  • Line Graphs (SLA Met & Exceeded)

  • SLA Met vs Exceeded per Assignee

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