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Select the goal type you would like to use as the first step of SLA config creation. When you click on the “Add new” field, you need to choose one of two displayed types.
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There are such Automate actions for exceeded issues:
notification;
changing assignee;
changing priority;
changing status.
The trigger time limit will be highlighted with the color you have chosen before. When the time limit is exceeded, the color will be automatically changed to red. You can monitor SLA Time for each issue with the configured multi-triggers list.
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