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Info

We recommend using different statuses for each support line and in this use case, we described how to set SLA timer if you have such columns on your project board.

1. Click on the “Configuration” button at the top right corner.

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As many lines of support you have in your company, as many SLAs you should create regarding to the guide above.

4. Click on a “Save” button.

That’s all!

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Tip

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