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Select what type of SLA Goal do you want to use for a new SLA config. It can be based on a time limit or a negotiated date (read more here).
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Also, on the left side menu, you can see a list of SLAs and Work schedules, configured before. You can add the new ones, copy or delete them. Read more about how to set Work schedules here.
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Read more about the main SLA configuration points:
And about SLA time reporting:
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