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We've prepared this short video to walk you through the updateshelp you understand how everything works in SLA Time and Report and how to set up your first SLA!
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First of all, find the installed "SLA Time and Report" add-on below below the Jira settings menu item. Click to open the add-on.
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Click the “+Add new” button to start the creation of a new SLA configconfiguration.
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Select what type of SLA Goal do you want to use for the new SLA config. It can be based on a time limit or a negotiated date (read more here).
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Then you can configure other parameters for the new SLA config:
Name
Project
Calendar
Start/Pause/Stop conditions
SLA Reset
Multi-Cycle option
SLA Goals settings with automate automated actions
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Pay attention that Pause condition, First/Multi-cycle options and SLA Reset are disabled for SLA configs with the negotiated date. |
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Also, on the left side menu, you can see a list of SLAs and Work schedules, configured before. You can add the new ones, copy or delete them. Read more about setting the Work schedules here.
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3. Report generation
For reporting, you can filter a list of issues based on which you’ll get SLA data analysis. You can filter by such options:
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Filtering by Date range is available too.
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4. SLA Time Reports
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Table View
According to the settings configured before, you will get ready SLA time report. You can change it at any time.
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Also, you can see % of completion SLA to the target date, just click the SLA timer to see full details of your SLA.
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Chart
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View
You can also monitor SLA status data of Met/Exceeded and In progress issues in 3 Graph views.
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