Time measurement conditions
At StartSet necessary conditions (Start, Pause, Stop) to run your SLA.
At Start/Stop/Pause conditions, you can choose standard and custom issue fields, which are using will be used by your team for each project.
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For example, these can be Comment from, Issue created, Status, Assignee, Issue Type, Summary, Description, Labels, and other - conditions. The list of conditions depends on your account issue field settings.
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Make your ticket tracking more customized and tailored to your needs with SLA Time and Report. If you want to Start, Pause or Stop SLA when at least one of the conditions is met, use our new the feature - “OR Condition”:
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At any time you can edit each condition setting - just condition’s settings. Just click the condition you want to change and save it.
Read more about the next SLA configuration points:
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