To get negotiated goals infoIf you want the calculation to be based on a definite date and time set in the Issues field (E.g: Due Date), you need to :Select the goal type you would like to use as choose the “Negotiated date” SLA type info.
For this, select this goal type at the first step of SLA config creation. When you Just click the “Add new” field , you need to and choose one of the two displayed types.
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Negotiated goals - date SLA type allows setting SLA goals based on any issue date or time field.
For example - , Due Date, Updated date, etc.
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