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First of all, find the installed "SLA Time and Report" add-on below the Jira settings menu item. Click to open the add-on.
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2. SLA Configurations
Go to the SLA configuration menu to create a new SLA timer.
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If you need some instructions or tips on how to set up an SLA, you can follow the instructions from our Step by step SLA Wizard to understand how to work with SLA Time and Report. Our wizard will show help you how to set up an SLA step by step.
Go to the SLA configuration menu to create a new SLA timer.
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To use this option, firstly click “SLA Manager” and afterward click “Setup Wizard”.
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Follow the steps shown by our Wizard to create your SLA.
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Click the “+Add new” button to start the creation of a new SLA configuration.
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