With this add-on, you can calculate the time issues spend when going from one status to another
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- Generate reports of the transition time from one status to another;
- Customize the calculation by choosing the first/last transition to or from the status;
- Set email notifications for issues with exceeded time limits;
- Monitor status to status duration data about each ticket on the Issue View Panel;
- Set statuses and non-working time when counting should be on pause;
- Get the visual color tagging to notify you when the time limits have been exceeded (for both Warning and Critical time);
- Export data as XLSX or CSV files and use such external tools as Microsoft Excel or Google Spreadsheet.
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