Manage Work schedule
For every SLA Condition, you can add a specific work schedule.
Click My Calendars (default work schedule) in the configuration menu and select +Create new menu to add custom work schedules for different SLA configurations. Or select one calendar from the list configured before.
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At the left menu bar of Configuration manager, at the Work schedules, you can view a list of all calendars created before. Also there you can create new, copy and delete existing ones.
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Read about how to monitor data about SLA time status at the Report generation SLA Time and Report