Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Notification in a comment - when an assignment's target date or deadline is exceeded, the assignee will be notified and can reassign the ticket.

  • Changing assignee - the ticket will be reassigned if it has not moved to the Pause or Stop condition.

  • Changing priority - your tickets under the particular SLA will change priority as soon as they reach the limit time.

  • Changing status - once the limit has been reached, the system will change the status for related issues automatically.

...

  1. Click a “SLA Configuration” button on the right corner of the add-on.

  2. Select the configuration on the left side or create a new one.

  3. Scroll down to SLA time goals setting.

Get more with SLA Time and Report

...