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For example, if you want to create an SLA for the 1-st line of support with the highest priority, choose it as it’s shown below:
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3. If you have additional conditions, you should add a goal with a time limit for each of the prioritypriorities.
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As You should create as many lines of support as you have in your company, as many SLAs you should create regarding to the guide above.
4. Click the “Save” button.
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