Manage Work schedule
For every each SLA Condition, you can add a specific work schedule.
Click Click on My Calendars (default work schedule) in the configuration menu and select +Create new menu to add custom work schedules for different SLA configurations. Or Another way is to select one calendar from the list configured before.
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At the Add New Calendar menu you can choose:
the name of a calendar
the number of working days a per week
time zone
the number of working hours per day
every day breaks
the days when your team is on holiday.
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At the left menu bar of Configuration manager, at the - Work schedules, you can view a list of all the calendars created before. Also there There you can also create new, copy and delete existing ones.
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