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💡 Solution: Time Between Statuses offers an easy way to track Wait Time, helping you visualize how long tasks sit idle and where improvements can be made.
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How to configure it?
How to configure it?
Add new status group
There are two ways to do this:
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Set start/stop and pause statuses for calculation. For example, for Cycle Time you need tochoose In progress status for the start and To Review as stop status for calculation. For Lead Time: To Do - for start and Done - for Stop. Optionally, statuses like Hold or Pending can be selected as pause triggers for the timer.
Select the first/last transition to/from status to get more detailed time data.Â
You can set up Warning and Critical limits for Cycle and Lead time optionally. If too much time is spent on a specific issue, the system will send an email notification to the specified admin.
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After clicking the necessary setting Save button, you will be able to view Wait see the wait time displayed on the grid.Â
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Additionally, you can customize your reports by adjusting the app interface fields. Such as:Â
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