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The trigger time limit will be highlighted with the color you have chosen before. When the time limit is exceeded, the color will be automatically changed to red. You can monitor SLA Time for each issue with the configured multi-triggers list.
Context by Priorityfeature lets you assign specific priorities fields, like priority, assignee, request type, or other fields, to service goals. This means that goals are tracked based on how important tasks are. It helps the chosen field context, helping you manage and evaluate SLA performance bettermore effectively. You can set different contexts for conditions, resets, or goals, allowing precise tracking and organization. This feature is only available for Time limit based SLAs and is restricted to single project contexts for cascading fields.
First, create goals in the configuration:
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Next, we can choose one of the priorities:
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The goal will start the countdown if the priority set in the goal is the same as in the ticket.
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