I'm a user of Time In Status for JIRA Cloud . But can't find its Gadget on the dashboard. How can I use it?
You need to update the add-on to the new version. Please go to Manage Apps and update your current version of Time in Status for Jira Cloud app.
If you need additional help, look at the instruction about how to update the add-on.
Can I export report data to an Excel file, and then, apply formulas to the time values?
Selecting Decimalformats during export enables using mathematical formulas and chart building in Excel or Google Spreadsheets.
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Yes, we are open to creating custom reports. Describe the needed case and functionality you need and send it to us at support@saasjet.atlassian.net. We will get in touch with you and discuss all the details.
I came across your add-on and
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wondered if there is a way to calculate the SLA of the tickets
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already closed in Jira Service Desk?
Use our "SLA Time and Report" add-on for this purpose.
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Yes, we support all types of tasks, including subtasks.
Is your add-on compatible with Jira Service Desk to calculate the time in status?
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Pay attention to the type of report you have selected, because Status Groups are available only for a limited list of reports:
You can manage the User Groupsonly by using the Assignee Time report.
Why I can view only the limited list of statuses at the column manager?
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