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Click on My Calendars (default work schedule) in the configuration menu and select +Create new menu the “+Add new” option to add custom work schedules for different SLA configurations. Another way is to select one calendar from the list configured before.
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At In the Add New Calendar menu you can choose:
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At the left menu bar of Configuration manager - Work schedules, you can view a list of all the full calendars list that have been created before. You can also create new, copy, and delete existing ones.
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