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For each SLA Condition, you can add a specific work schedule.
Click on Click My Calendars (default work schedule) in the configuration menu and select the “+Add new” option to add custom work schedules for different SLA configurations. Another way is to select one calendar from the list configured before.
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In the Add New Calendar menu you can choose:
the name of a calendar;
the number of working days per week;
time zone;
the number of working hours per day;
every day breaks ;
the days when your team is on holiday.
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