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Time in Status reports can help to gather the information and interpret the following data:
How effectively the time on communication with clients customers is spent?
How much time does it take to resolve solve an issue (passing from the initial status to the closing)?
Where are the postpones in the ticketing process?
Let’s use two reports: Time in Status and Transition Count. Thus, you can combine the data of both reports in a single document and evaluate the dynamics fully.
Time in Status report
Select the Time in Status report and the appropriate project.Â
Choose the required date range (e.g. 3 last months).
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So you will get a detailed view of the time values which the support issues were spent in each status of the workflow. This report helps to overview the statuses where we have time overlimit, and where our bottlenecks areoccur.
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Transition Count report allows getting the number of times an issue was has passed from one status to another.Â
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