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Line Graph of SLA Met & Exceeded issues - — shows dynamic and statistic data of met and exceeded issues for SLA config’s goals.
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For this type of report you can select the frequency of splitting data on the chart: daily, weekly, or monthly.
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SLA Statuses Pie Chart
SLA Statuses Pie Chart - — shows an amount ratio of issues with different statuses of achieving SLA goals: in progress, met, and exceeded. Under the Pie chart, you can see the detailed information about SLA goals and turn on/off some of them from a graph.
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SLA Met vs Exceeded per Assignee
This type of report chart allows you to dynamically compare the performance of your assignees' performance dynamic.
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You can use the search option if you have many users in the list.
The A maximum number of assignees is 8 assignees can be selected.
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For each type of chart view, you can select SLA configs you want to view statistic data about.
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