Q: Could you implement new features to the main functionality of the add-on? Do we need a special custom report for our business model?
A: Yes, we are open to creating custom reports. Describe your case and the functionality that you need then send it to us by email ➡ support@saasjet.atlassian.net. We will get in touch with you and discuss all the details.
Q: Do you store customer data from the customer Atlassian instance?
A: We don’t store any customer data in our infrastructure excluding hashed Atlassian user id and add-on configs. Everything is processed interactively and displayed to end-users. We use application internal logs, but without customer-related data, including only details about requests performance/status/error code.
Q: We want to provide access to this plugin to a limited set of people within our organization. In this case, will pricing be applicable to the number of Jira accounts in our organization or a limited set of people to whom we want to provide this access?
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A: These are Jira's administrative groups, so they have full control over all options. That's why you won't be able to block access for them.
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