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Select what type of SLA Goal you want to use for the new SLA config. It can be based on a time limit or a negotiated date (read more here).
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Then you can configure other parameters for the new SLA config:
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Select what type of SLA Goal you want to use for the new SLA config. It can be based on a time limit or a negotiated date (read more here).
...
Then you can configure other parameters for the new SLA config:
...