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For each SLA Condition, you can add a specific work schedule.
Click My Calendars (default work schedule) Click the Work schedule dropdown in the configuration menu and select the “+Add new” option to add custom work schedules for different SLA configurations.
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Alternatively, in the left sidebar menu, you can scroll down to the Work schedules section and add a new calendar in the SLA configuration manager. Just click the “Select a work schedule” and choose the “+Add new” by clicking the +Add New or Add Work schedule option.
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Here, you can also select a calendar from the list configured before.
In the Add New Calendar work schedule menu you can choose:
the name of a calendarschedule;
time zone;
the number of working days per week;time zone;
the number of working hours per day;
breaks for every day breaks day;
the days when your team is on holiday.
The time that issue has spent in each status will be calculated according to the calendar you choose.
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In order to set a 24-hour working schedule for all days, enable the checkbox before 24 hours a day.
To set the same breaks for all days, fill in the name field and Add a break.
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You can set individual working hours and breaks for each day. To do this, enable the Different work hours/breaks for each day buttons.
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Here you can add, edit or delete holidays from your calendar. The Reset to defaults button will reset all your changes to the add-on's default values. Click the Save button to save all your changes, or Cancel to leave the schedule unsaved.
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At the left menu bar of Configuration manager - – Work schedules, you can view the full calendars list that has been created before. You can also create new, copy, and delete existing ones.
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