Q: Could you implement new features to the main functionality of the add-on? Do we need a special custom report for our business model?
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The table below summarizes backup tape locations and retention periods:
Type | Location |
Daily Backup (Server) | AWS Snapshots |
Daily Backup (Database) | MongoDB Atlas Snapshots |
Q: Do you have disaster recovery strategies to ensure company continuity in case the disruption occurs?
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If you have additional questions regarding this case, please, contact Atlassian support.
Q: I don't have access to the add-on sections. What should I do?
A: Users of all Jira admin groups have full rights to set access for you. First, find out which Jira group you are in. Confirm your access according to the internal rules and contact the administrator.
Q: I entered the access page. How do I go back to the main page?
Click on the add-on logo to go to the main page.
Or open the three dots add-on menu and select the “Main Page”.
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Q: How many groups are supported for access management in the add-on?
A: We have no limit on the number of groups. If you have a lot of groups in Jira, use the vertical scrollbar to view the entire list.
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Click here to select/unselect all groups.
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Q: Why can't I restrict permissions for the following groups:
administrators
jira-administrators
site-admins
system-administrators?
A: These are Jira's administrative groups, so they have full control over all options. That's why you won't be able to block access for them.
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Our friendly support team support@saasjet.atlassian.net
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