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How to configure it?
Click on the Status Group Time metrics button and choose Create Status GroupTime metrics
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Set start/stop and pause statuses for calculation. For example, you can choose "Waiting for Support" as the start status and "Resolved" or "Closed" as the stop status. This defines the beginning and end of Resolution Time. Optionally, configure pause statuses like "On Hold" or "Pending" if you need to pause the clock while waiting for external inputs or approvals.
Set up first/last transition to/from statuses to get more granular data on when an issue was first assigned or when the resolution process ended.
You can also configure Warning and Critical limits to receive notifications if a task takes too long to resolve. The app will send automated emails if the set limits are exceeded, ensuring issues are addressed promptly.
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After the necessary setting, you will be able to view Cycle and Lead Resolution time on the time between statuses reportgrid.Â
Additionally, you can customize your reports by adjusting the app interface fields. Such as:Â
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At the Issue View Panel, you can visualize transition time for a specific issue (including Cycle and Lead time ). It's a progress bar with a green, yellow, or red zonemetrics).
📈 Outcomes: You can closely monitor how long it takes to resolve tasks, identify bottlenecks, and optimize your team’s resolution process. Additionally, the data can be exported to Excel or Google Sheets for deeper analysis or sharing with stakeholders. This ensures your team maintains efficiency and meets project deadlines. |
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