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💡 Solution: Time Between Statuses offers an easy way to track Wait Time, helping you visualize how long tasks sit idle and where improvements can be made.
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How to configure it?
Add new status group
There are two ways to do this:
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1—The first quick 1 — The first method involves using the Configuration button. This approach is particularly useful for modifying existing Status groups.
To add a new statuses group, click Configuration
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Click + Time metric
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2 —The second way is to create group statuses on the grid.
Click on the Status Group Time Metrics button in the upper right corner of the table to configure the conditions necessary to calculate a particular time metric.
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2—The second way is to use the Configuration button. However, this method is more helpful for editing existing Status groups.
To add a new statuses group, click Configuration
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Click + Status Group
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Set start/stop and pause statuses for calculation. For example, you can choose "Waiting for Review" as the start status and "Resolved" or "Done" as the stop status. This defines the beginning and end of Resolution Time. Optionally, configure pause statuses like "On Hold" or "Pending" if you need to pause the clock while waiting for external inputs or approvals.Set up
Select the first/last transition to/from statusesstatus to get more granular data on when an issue was first assigned or when the resolution process ended.detailed time data.Â
You can also configure set up Warning and Critical limits to receive notifications if a task takes too long to resolve. The app will send automated emails if the set limits are exceeded, ensuring issues are addressed promptly.
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for Cycle and Lead time optionally. If too much time is spent on a specific issue, the system will send an email notification to the specified admin.
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After clicking the Save button, you will be able to view Wait see the wait time displayed on the grid.Â
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Additionally, you can customize your reports by adjusting the app interface fields. Such as:Â
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