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This feature is available only for SLA config with SLA Goal based on a time limit (hours:minutes) and disabled for the negotiated date goal. Read more here. |
This option allows you to configure conditions when the SLA timer resets every time a certain condition is met and starts running again only when the Issue is on the Start condition.
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The Multi-cycle option will be ignored here, so if SLA is set to calculate only the first cycle between Start and Stop, then after Reset condition and new Start, SLA will calculate the timer from the very beginning. |
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