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It is helpful when we have such default fields as “Due date”, where users can only specify the date.
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Set Calendar
After setting the Start and Stop conditions and applying the negotiated field, the system will calculate the time from Start to the date and time specified for the issue.
The third important moment for the calculation is the Calendar (or Work schedule).
Please check how to set it up properly and apply it to your SLA.
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Get more information about Report generation here.
SLA Status in the Issue custom fields
If you want to sync the SLA status with the issue custom fields, please check the instruction /wiki/spaces/DCSLA/pages/3512864007.
SLA breach Automatic actions
As a part of the SLA monitoring, you can set up Automated action for each SLA breach.
There are such Automated actions for the exceeded issues:
notifying users (individuals or groups of users) about the exceeded issues in comments or via Slack;
changing the assignee;
changing the issue priority;
changing the issue status.
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You can read more about how to use the Negotiated date function here =>>
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