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Yuliia Borivets

Yuliia Borivets

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Info

Please remember that storing deleted issues is started only after activating the option. Read how to activate the feature in Keep deleted issues section.

How does it work?

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  1. Press the Recycle bin button to open deleted issues.

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If you want to open the restored issue – hover the cursor over it and press the arrow.

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Parent-Subtask hierarchy

You can restore the parent issue every time you restore a subtask, and vice versa: get back all subtasks when restoring the parent. Just activate the toggle to get this option.

IH-restore-parent-task.gif

Steps to restore tasks/subtasks

  1. Click the “Restore” button.

    image-20240523-054056.pngImage Added

  2. Activate the toggle “Restore with parent/subtasks”.

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  1. Here, you can checkmark which task/subtask you want to restore or restore all of them. Click Confirm.

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  1. Now, click the “Restore” button here.

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  1. Do not close or refresh the window while the add-on is restoring data.

    image-20240614-220808.pngImage Added

  2. You will get a message that the issue has been successfully recovered with new issue keys.

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Now, you can open it. All subtasks are recovered.

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Info

What fields can be restored?

Panel
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Jira Cloud

Team-managed fields

Restore supported

Checkboxes

YES

Date

YES

Dependent dropdown

YES

Dropdown

YES

Labels

YES

Number field

YES

Paragraph

YES

People

YES

Short text

YES

Time stamp

YES

Time tracking

NO
*You can see the logged time only in the deleted task, but after restoring there is no data in this field

URL

YES

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Advanced custom field types

Restore supported

Date of first response

YES

Days since last comment

NO
*you can see the data in the deleted task, but after the restore, it changes to the relevant one

*Domain of assignee (visible on the grid)

YES

*Domain of reporter (visible on the grid)

YES

*Global rank (visible on the grid)

NO
*you can see the data in the deleted task, but after the restore, it changes to the relevant one

Group picker (multiple groups)

YES

Group picker (single group)

YES

*Last commented by a User Flag (visible on the grid)

YES

*Last public comment date (visible on the grid)

NO
*you can see the data in the deleted task, but after the restore, it changes to the relevant one (restored comment replaces the last one)

Message Custom Field (for edit)

The field cannot be changed

Message Custom Field (for view)

The field cannot be changed

*Number of attachments (visible on the grid)і)

NO
there is data on the grid with deleted tasks, but the attachments will not be restored, accordingly, their number becomes 0

*Number of comments (visible on the grid)

YES

Parent link

YES

Participants of an issue

YES
but new ones will be added if someone changes the task after the restoring

Project picker (single project)

YES

Text field (read only)

YES

*Time in status (visible on the grid))

NO
*You can see the logged time only in the deleted task, but after restoring there is no data in this field

User Picker (multiple users)

YES

User Property Field (<255 characters)

NO

Name of last updater or commenter

YES
*will change to Issue History for Jira add-on after the restore because the add-on will restore the task and become the last updater

Version Picker (multiple versions)

YES

Version Picker (single version)

YES

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Jira Service Management

System fields

Restore supported

Affected hardware

YES

Affected services

YES

Approvers

YES

Approvers group

YES

Assignee

YES

Attachment

NO

Business application

YES

Component

YES

Description

YES

Impact

YES

Investigation reason

YES

Labels

YES

Linked Issues

NO

Operational categorization

YES

Organizations

YES

Pending reason

YES

Priority

YES

Product categorization

YES

Reporter

YES

Request participants

YES

Request language

YES

Request Type

YES

Root cause

YES

Source

YES

Summary

YES

Urgency

YES

Workaround

YES

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Jira Discovery

System fields

Restore supported

Assignee

YES

Atlas goals

displayed by code

Atlas project

displayed by code

Atlas project status

not presented on the grid

Attachment

NO

Comment

YES

Confidence

YES

Created

YES (the date of restore)

Creator

YES (the add-on)

Customer segments

YES

Date of change

YES (the date of restore)

Delivery

not presented on the grid

Delivery status

not presented on the grid

Description

YES

Designs ready

Checkbox on the grid

Documents

YES

Effort

YES

Goal

YES

Idea archived

Archived issues cannot be deleted

Idea archived by

Archived issues cannot be deleted

Idea archived on

Archived issues cannot be deleted

Idea short description

YES

Impact

YES

Impact score

not presented on the grid

Insights

not presented on the grid and in the idea

Issue Type

YES

Key

YES (Key after restore)

Labels

YES

Linked Issues

Does not save when deleted

Product

YES

Product Area

YES

Project start

displayed by code

Project target

displayed by code

Reporter

YES

Roadmap

YES

Spec ready

NO

Status

YES (the initial one)

Summary

YES

Team votes

displayed by code

Teams

YES

Updated

YES (the add-on)

Updated by

YES (the date of restore)

Value

YES

Tip

Haven't used this add-on yet? You’re welcome to try it now >>>

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