Instruction
Click
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the
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“SLA Manager” button in the top-right corner.
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2. Make a copy of a necessary SLA configuration.
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Take into account, that SLA works according to the days and hours that you have determined.
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| Info |
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Time Zones are usedtime zones are used to control the execution of the SLA according to the location where the team is working. |
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5. If you want to edit your calendar, click on a Pencil icon.
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5. Click on a “Save” button on the SLA Configuration menu.
That’s all!
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