You no longer need to enter the settings of the most popular SLA reports several times – use the Save view function. This can be done both in the Charts and the Grid-Table report.
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You also need to create your own Views if you want to use the Report Scheduler feature. |
To save the report, you must first configure all the filters and click the Save view button.
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In the modal window, enter the name of this report and choose the access level – here, you can “share” this view with the whole organization or keep it only for youyourself.
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That's it. You have saved the View of your report and can select it from the list of saved report views. If you already have many of them, use Search to save time.
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If you make a mistake and want to restore the previous settings, click to on Reset View.
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Read more about reports in this document – Report generation in SLA Time and Report
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