Q: Could you implement new features to the main functionality of the add-on? Do we need a special custom report for our business model?
A: Yes, we are open to creating custom reports. Describe your case and the functionality that you need then send it to us by email ➡ support@saasjet.atlassian.net. We will get in touch with you and discuss all the details.
Q: Do you store customer data from the customer Atlassian instance?
A: We don’t store any customer data in our infrastructure excluding hashed Atlassian user id and add-on configs. Everything is processed interactively and displayed to end-users. We use application internal logs, but without customer-related data, including only details about requests performance/status/error code.
Q: We want to provide access to this plugin to a limited set of people within our organization. In this case, will pricing be applicable to the number of Jira accounts in our organization or a limited set of people to whom we want to provide this access?
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You can check if you have calculated correctly with the Atlassian calculator on the price page for any application. Just write down the number of users for calculating in the field you can see on a pic below.
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Q: Is it possible to leverage Issue History for Jira to assure CFR 21 Part 11 compliance?
A: Issue History for Jira helps in meeting FDA Part 11 criteria, such as:
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*The plugin doesn't provide an option for electronic signature.
AQ: Is it possible to make a data backup and restore it?
A: Backup/Recovery files are necessary to restore systems to a condition when they have included the information and data that has been on the system just before the disaster.
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If you have additional questions regarding this case, please, contact Atlassian support.
Q: I don't have access to the add-on sections. What should I do?
A: Users of all Jira admin groups have full rights to set access for you. First, find out which Jira group you are in. Confirm your access according to the internal rules and contact the administrator.
Q: I entered the access page. How do I go back to the main page?
Click on the add-on logo to go to the main page.
Or open the three dots add-on menu and select the “Main Page”.
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Q: How many groups are supported for access management in the add-on?
A: We have no limit on the number of groups. If you have a lot of groups in Jira, use the vertical scrollbar to view the entire list.
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Click here to select/unselect all groups.
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Q: Why can't I restrict permissions for the following groups:
administrators
jira-administrators
site-admins
system-administrators?
A: These are Jira's administrative groups, so they have full control over all options. That's why you won't be able to block access for them.
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Haven’t found the answer to your question or have additional questions? Our expert will be happy to answer or find solution for your request. Schedule a meeting ⬇️ |
Our friendly support team support@saasjet.atlassian.net
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