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If you want the notifications to be sent only 2 hours before the SLA breach, choose the option “Notify user in comment” only near the “6h” SLA time goal.
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You can also create a custom text for notifications in issue comments or via SLACK using the Notification Template Editor.
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That’s all!
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If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net |
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