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First of all, find the installed "SLA Time and Report" add-on below the Jira settings menu item. Click to open the add-on.
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2. SLA Configurations
If you need some instructions or tips on how to set up an SLA, you can follow the instructions from our Step by step SLA Wizard to understand how to work with SLA Time and Report. Our wizard will show you how to set up an SLA step by step.
Go to the SLA configuration menu to create a new SLA timer.
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