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After proper settings in the SLA Configuration Manager, the results will be displayed on the grid.

Click on the button to get a drop-down list with the entire time limit for one ticket.

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The SLA report contains columns with information about issues (Type, Key, Summary - are constant; Assignee, Status, Time to SLA, etc. - can be changed at "Columns" menu) and column with SLA Timer data of every issue.

On the timeline, you can also monitor how much time is left until the time limit will be exceeded. Tickets with exceeded time will have a red color. Before the issue meets the time limits, its time counter will be highlighted according to set colors at the Multi-Trigger section.

Click on the button to get a drop-down list with the entire time limit for one ticket.

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Choose on each title of the SLA Config column to view detailed information about its setting

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