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After that, you can configure other parameters for the new SLA config:
Name
Project
Calendar
Start/Pause/Stop conditions
SLA Reset
Multi-Cycle option
SLA Goals settings with automated actions
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Pay attention that Pause condition, First/Multi-cycle options and SLA Reset are disabled for SLA configs with the negotiated date. |
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You can choose an option to notify one user (individual) or users separately or/and a group of users in comments about exceeded issues. If you have many users, use the Search field.
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After setting, you need to save all configurations.
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And about SLA time reporting:
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