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Manage Calendars and Work schedule

For each SLA Condition, you can add a specific work schedule.

Click on Click My Calendars (default work schedule) in the configuration menu and select the “+Create Add new menu ” option to add custom work schedules for different SLA configurations. Another way is to select one .

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Or add a new calendar in the SLA configuration manager. Just click the “Select a work schedule” and choose the “+Add new” option.

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Here you can also select a calendar from the list configured before.

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At In the Add New Calendar menu you can choose:

• the name of a calendar;

• the number of working days per week;

• time zone;

• the number of working hours per day;

• every day breaks ;

• the days when your team is on holiday. 

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At the left menu bar of Configuration manager - Work schedules, you can view a list of all the full calendars list that have has been created before. You can also create new, copy, and delete existing ones.

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