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Manage Calendars and Work schedule

For each SLA Condition, you can add a specific work schedule.

Click My Calendars (default work schedule) in the configuration menu and select the “+Add new” option to add custom work schedules for different SLA configurations.

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Or add a new calendar in the SLA configuration manager. Just click the “Select a work schedule” and choose the “+Add new” option.

Here you can also select a calendar from the list configured before.

In the Add New Calendar menu you can choose:

• the name of a calendar;

• the number of working days per week;

• time zone;

• the number of working hours per day;

• every day breaks ;

• the days when your team is on holiday. 

The time that issue has spent in each status will be calculated according to the calendar you choose. 

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At the left menu bar of Configuration manager - Work schedules, you can view the full calendars list that has been created before. You can also create new, copy, and delete existing ones.

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