Manage Calendars and Work schedule
For each SLA Condition, you can add a specific work schedule.
Click My Calendars (default work schedule) in the configuration menu and select the “+Add new”new” option to add custom work schedules for different SLA configurations. Another way is to select one
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Or add a new calendar in the SLA configuration manager. Just click the “Select a work schedule” and choose the “+Add new” option.
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Here you can also select a calendar from the list configured before.
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In the Add New Calendar menu you can choose:
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At the left menu bar of Configuration manager - Work schedules, you can view the full calendars list that have has been created before. You can also create new, copy, and delete existing ones.
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