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A: While using the filtering by the project you get the issues within the specified project only. It will not carry into others unless specified. If you need to combine several projects, it is better to use the search by SLA configurations or filter.

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Q: How to calculate price for the add-on?

A: Here’s a picture that displays how you can calculate the accurate price for a particular number of users. 

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Each tier (<10, <100u, etc) has its own price. 

When you calculate a price for a particular amount of users, you need to divide this number so that each part of it regards an exact tier. To calculate the price for your users (if there are more than 100), you need to calculate the price for each tier separately and sum them to get the final price. Look at the precise example in the picture above on how to get the necessary data. 

You can check if you have calculated correctly with the Atlassian calculator on the price page for any application. Just write down the number of users for calculating in the field you can see on a pic below.

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If you have additional questions regarding this case, please, contact Atlassian support.

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If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net

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