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Also, you can configure comments as SLA conditions.
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At any time you can edit each condition setting.
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Advanced conditions settings
Make your ticket tracking more customized and tailored to your needs with SLA Time and Report. If you want to Start, Pause or Stop SLA when at least one of the conditions is met, use our new feature - OR Condition:
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At any time you can edit each condition setting - just click on the condition you want to change and save it.
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If you need help or want to ask questions, please contact us through a SaaSJet Support or via email support@saasjet.atlassian.net
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