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SLA time goals settingĀ lets you setĀ time limits for each SLA configuration and choose the Exceeded action actions for issues:

  • notify the user in a commentnotifying users in comments or via Slack;

  • changing assignee;

  • changing priority;

  • changing status.


If you want to notify users about exceeded issues in comments, you can choose an option to notify one user (individual) or a group of users in comments about exceeded issues.


And in case want to notify users about exceeded issues via Slack, configure sending such reminders according to the instructions here.



Related use case: How to use SLA Goals as Escalations