SLA time goals setting lets you set time limits for each SLA configuration and choose the Exceeded action actions for issues:
notify the user in a commentnotifying users in comments or via Slack;
changing assignee;
changing priority;
changing status.
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If you want to notify users about exceeded issues in comments, you can choose an option to notify one user (individual) or a group of users in comments about exceeded issues.
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And in case want to notify users about exceeded issues via Slack, configure sending such reminders according to the instructions here.
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Related use case: How to use SLA Goals as Escalations |
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