Title: SLA Use Cases  
Owner: Mariana Pryshlyak
Creator: Mariana Pryshlyak Mar 17, 2021
Last Changed by: Kateryna_v_SaaSJet_ May 08, 2023
Tiny Link: (useful for email) https://saasjet.atlassian.net/wiki/x/H4C6V
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SLA Time and Report for Jira (4)
    Page: Get Started with SLA Time and Report Add-On
    Page: How to control SLA using custom fields
    Page: SLA Time and Report
    Home page: SLA Time and Report for Jira
Hierarchy
Children (17)
    Page: How to prepare the SLA Time and Report Gadget using native Jira Gadgets?
    Page: How to manipulate SLA Time and Status data using JQL
    Page: How to get SLA data via Jira API?
    Page: SLA for New Created Issue
    Page: Calculate how long the task was Unassigned
    Page: Start SLA to due date
    Page: How to use SLA Goals as Escalations
    Page: How to configure operational hours in SLA calculation?
    Page: How to configure SLA for different lines of Support?
    Page: How to set up SLA configs for teams from different continents (USA + Portugal+ Egypt+ Australia)?
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Time Editor  
May 08, 2023 08:46 Kateryna_v_SaaSJet_ View Changes
Apr 17, 2023 02:03 Kateryna_v_SaaSJet_ View Changes
Mar 11, 2023 17:37 Kateryna_v_SaaSJet_ View Changes
Dec 08, 2022 19:57 Kateryna_v_SaaSJet_ View Changes
Jun 09, 2022 19:58 Olha Onofriichuk_SaaSJet  
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External Links (10)
    https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/228…
    https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/143…
    https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/153…
    https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/218…
    https://marketplace.atlassian.com/apps/1220741?utm_source=C…
    https://saasjet.atlassian.net/servicedesk/customer/portal/1
    https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/213…
    https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/215…
    mailto:support@saasjet.atlassian.net
    https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/214…
SLA Time and Report for Jira (9)     Page: Start SLA to due date
    Page: How to use SLA Goals as Escalations
    Page: Configuring SLA for Time to Response and Resolution for the Support Team
    Page: How to prepare the SLA Time and Report Gadget using native Jira Gadgets?
    Page: How to set up an SLA with Custom fields and different types of Priority?
    Page: Calculate how long the task was Unassigned
    Page: How to control SLA using custom fields
    Page: SLA for New Created Issue
    Page: Inform your manager before the issue will be exceeded